FAQ

How do I place an order?

You can order online by visiting www.grabet.net,downloading the mobile application or you can make a call to 123456789.

How do I cancel my order?

We do allow canceling an order before it is prepared by the restaurant. It is not possible for us to cancel an order once it is prepared by the restaurant. Usually this is within 5 minutes of placing an order.

How do I contact Grabet customer care?

Write to us at support@grabet.net or call us at 1234567890.We will get back to you as quickly as possible.

I did not receive the complete order

There may be times when a mistake has been made and items from your order are missing when the delivery is made. If possible, you should go through your delivery with the delivery executive to confirm the correct items have been delivered. If something is missing, you can contact us and we can contact the restaurant on your behalf as soon as possible so the restaurant can be given the opportunity to resolve the problem. You can contact us at 1234567890.

My order is delayed

If you have received an SMS with the contact details of our Delivery Executive you can call our Delivery Executive and ask him about his location and order status. If you are not satisfied, you can call us at 1234567890 to know the status.

Transactions, Coupons, Refund Issues

Please email us at support@grabet.net with your Mobile number, email id and Order ID (if you have one), we will solve your query

What are the payment options available for me?

You can use cash on delivery or you can use any of the online payment options using our secure payment gateway. We accept payments through Credit cards, Debit cards, Net Banking through all major banks and leading wallet providers.

Will you be responsible for the quality of the food?

We only collect food on your behalf from the outlets and deliver it, and we won’t be accountable for the quality of the food. In case you have any feedback, please write in through the contact us page and we’ll take it up with the restaurant in question. Don't forget to tell us the order number or restaurant name.